Send booking confirmations, check-in reminders, table reservations and special offers — with WhatsApp, RCS, SMS, Voice and IVR working as one automated guest journey.
Most hotels, resorts and restaurants lose bookings and repeat guests to the same six problems. Automated, multi-channel communication solves all of them.
Guests forget reservations and check-in times, leaving rooms and tables empty.
Staff spend hours answering the same questions about availability, timings and directions.
Guests check out without leaving feedback because there's no easy, automated way to ask.
Staff waste time confirming bookings and sending reminders to guests one at a time.
Offers and loyalty rewards sent through the wrong channel get ignored or missed.
Rooms, dining and events teams use different tools with no shared guest view.
In hospitality, timely communication creates a great first impression and brings guests back. Bulk SMS delivers instant notifications, while WhatsApp Business API adds rich, two-way engagement. Here's why My Dreams Technology is the right choice:
Send booking confirmations, check-in reminders and offer alerts straight to your guests' inbox — our SMS API integrates into your PMS/POS for the most seamless communication.
Dispatch automatic API SMS and updates for room and table bookings by integrating our gateway into your PMS/POS.
Build buzz for your next festive menu or seasonal package with customized, rich content targeted by local language.
Offer festive stay and dining packages via our SMS gateway for early-bird alerts.
Send reminders for upcoming stays and table reservations, with 2-way SMS confirmations.
Inform guests by issuing secure mobile passes that speed up check-in and room access.
Send map links or complete addresses so guests never struggle to reach the property.
Inform front-desk and kitchen staff about critical details, VIP arrivals and overtime — we own the delivery.
Let guests know about seasonal discounts and combo deals so they can act on them.
Encourage repeat stays and visits by creating awareness of rewards through targeted bulk SMS.
Notify guests that feedback surveys are open, and let our team help you act on the results.
Announce a new property or outlet to your entire opt-in database and track reach and clicks.
Our team customizes the platform to your requirements, with API integration and detailed reports.
Rest assured about security — every message is delivered safely through our secure SMS gateway.
Let guests reach concierge or room service with a simple missed call or keyword message.
Avoid long queues by sending invoices, e-bills and other documents via secure SMS and attachments.
A unified platform lets you reach customers on their preferred communication channels.
| Communication Channel | Hotels & Restaurants Core Use Cases | Direct Impact & Benefits |
|---|---|---|
| Bulk SMS Gateway | Secure OTPs, booking confirmations, check-in reminders, and billing alerts. | 98% Open Rates: Works instantly on any basic or smartphone without requiring active internet connectivity. |
| WhatsApp Business API | 24/7 automated AI chatbots for room/table booking, concierge requests, and sharing invoices. | Interactive Guest Service: Enables structured two-way guest support with officially verified green-tick branding. |
| RCS Rich Messaging | Rich media room and menu catalogs, multi-option booking cards, interactive buttons, and offer campaigns. | App-Like Experience: Delivers rich carousels directly to the native Android inbox with built-in branding. |
| Automated Voice Calls & IVR | Outbound feedback surveys, reservation confirmations, and smart interactive call routing to departments. | Universal Accessibility: Bridges literacy barriers with clear, local-language voice-bot support. |
Everything you need to communicate — in one panel, one API, one invoice.
WhatsApp, RCS, SMS, Voice, Email, chatbot and automation — no juggling five vendors.
Encrypted in transit and at rest, with role-based access and audit logs — your guest list is never shared.
Critical booking alerts always land — if one channel fails, the next fires automatically.
Sender IDs, templates and consent handled correctly — service messages reach even DND guests.
Tamil, Hindi, Telugu and more across SMS, WhatsApp and text-to-speech voice calls.
A named account manager plus specialists for PMS/POS integration, compliance and campaigns.
My Dreams Technology plugs into your PMS, POS, table-booking software and CRM. Reservation, check-in, order and billing events flow in automatically — and the right message goes out without your staff touching a keyboard.
Running custom software? Our REST APIs, SMPP and webhooks handle real-time booking sync, invoice links and guest journeys at any scale — for a single restaurant or a multi-property hotel chain.
Talk to an Integration ExpertA look at how each channel shows up on a customer's phone.
Bookings, invoices and concierge requests, with instant two-way replies.
Rich cards, menus and buttons delivered right into the native inbox.
Instant, reliable delivery for alerts, OTPs and booking confirmations.
Automated reminders and routing in the guest's preferred language.
From a single restaurant to a multi-property resort chain — the same platform, configured for your guest flow.
Booking confirmations, check-in reminders, upsell offers.
Table reservations, order updates, loyalty offers.
Order-ready alerts, delivery updates, loyalty rewards.
Booking confirmations, event reminders, vendor coordination.
Booking confirmations, check-in instructions, review requests.
Stay reminders, housekeeping alerts, billing updates.
Event alerts, table reservations, loyalty offers.
Order confirmations, delivery ETAs, feedback requests.
Pre-approved, DLT-compliant templates so you can start sending on day one.
It depends on the use case. WhatsApp works well for two-way conversations, SMS for fast booking and OTP alerts, RCS for rich menu and room catalogs, and Voice/IVR for guests who prefer calls.
Yes. We offer REST API, SMPP and webhook integrations that connect with most property management systems and POS software.
Yes. Data is encrypted in transit and at rest, access is role-based, and every action is logged. Guest data is never shared with third parties.
Yes. We handle sender ID and template registration for you, so your booking and offer messages reach guests reliably and compliantly.
Most hotels, resorts and restaurants can go live within 24 hours of completing DLT registration and sharing their message templates.
Book a free demo and see how WhatsApp, SMS, RCS, Voice and IVR can work together as one automated guest journey for your hotel, resort or restaurant.
